WANDA PANDA GUARANTEE
Your Wanda Panda shoes have a two year warranty against all manufacturing defects. Our shoes are 100% Spanish- made. The items offered on our online shop are a selection from the new Wandapanda collection, and therefore fulfill the Wandapanda quality and warranty requirements.
HOW TO MAKE A RETURN, EXCHANGE OR CANCELLATION?
We take care of cost shipment return.If the purchase was made in a Wandapanda shop, the easiest way is to go directly to the shop where you made your purchase. If the purchase was made on our Online Store you can return, exchange or cancel following the steps below to request a refund or exchange of an online purchase:
- -Send us an email to service customer, indicating number of order, personal data and which product to change or return and reason.
- -Once verified data, we will send you an email confirming the change or refund.
- - GLS will contact within 24 hours to confirm with you the address, date and time of collection.
To send us the goods you wish to return, please wrap and seal the product, preferably in the original packaging, along with the return note that you will have received with the email confirmation. Under no circumstance will Wandapanda accept any returned items on a collect on delivery basis if you decide not to select our collection service. The Online shop will not accept returns from other shops. If you have any query or issue, please get in touch with our Customer Service Department.
WHEN WILL I BE REFUNDED FOR RETURNING MY ONLINE PURCHASE?
If you have returned your online purchase through the website, we will check the goods and the reasons you have given as soon as we receive them. Once checked, we will arrange a refund within a maximum of 10 working days, counting from Monday to Friday, once they have been entered our warehouse. The refund will be made using the same method used for the original payment. It will show up in your account 3-5 days following the transaction.
In general terms, you should check that the following requisites are met before returning goods:
- -The product must not have been used in the case of either exchanging it or simply returning it.
- -The product must be returned within 30 days of purchase.
- -If there is a quality problem, it can be returned within 2 years.
In addition to the aforementioned requisites, the goods must be returned in the same condition in which they were received.
If you no longer have the original packaging, it must be replaced by one of similar characteristics. If these conditions are fulfilled, Wandapanda will refund the cost of the goods minus the original delivery costs, the new delivery costs and the cost of having the goods returned.
The handling of returns will be carried out within 10 working days, from Monday to Friday, counting from the reception of the returned goods. Once processed, a refund will be made for the corresponding amount through the original payment method.
The customer will always be responsible for the costs of delivery and returns. Under no circumstance will Wanda Panda accept any returns on a collect on delivery basis. Through the website it is only possible to process exchanges and returns of products purchased on Wandapanda.com.
If you have any query or issue, please get in touch with our Customer Service Department.